Terms & Conditions

1. These terms

These terms govern your use of the Dondazul Applications website and any engagement with our studio, operated by DON DAZUL PRODUCTIONS PTY LTD from Johannesburg, South Africa and Lagos, Nigeria. By browsing the site, opening a chat thread or accepting a proposal, you agree to them.

Where a signed statement of work or product agreement exists between us, that document takes precedence over these terms for the work it covers.

2. Enquiries and quotes

Descriptions, prices and timelines shown on this site are indicative and intended to help you plan. A binding quote is issued only in writing after we have discussed scope with you. Quotes are valid for 30 days unless stated otherwise, and assume the scope described at the time of writing.

3. Engagement and delivery

Projects run in agreed phases with defined deliverables. We keep a senior engineer accountable for your build and communicate through the thread you opened with us or an agreed channel.

Delivery dates depend on timely feedback, content, approvals and third-party access from your side. Where those are delayed, timelines shift accordingly and we will tell you as soon as we see the impact.

4. Changes to scope

Requests that add features, integrations or design work beyond the agreed scope are quoted as a change before they are built. We will not silently absorb scope, and we will not silently bill for it either.

5. Fees and payment

Unless agreed otherwise, projects start on a deposit with the balance invoiced against milestones, and subscription products are billed monthly in advance. Invoices are payable within 14 days of issue.

Prices exclude VAT and other taxes unless stated. Late payment may pause active work and suspend hosted services after written notice. Third-party costs such as domains, app-store fees, SMS or email credits and cloud usage are passed through at cost or billed directly to you.

6. Intellectual property

On full payment, ownership of the custom application code, designs and content created specifically for your project passes to you. We retain ownership of our pre-existing tools, libraries, internal frameworks and know-how, and grant you a perpetual licence to use them as embedded in your deliverables.

Our subscription products, such as our messaging, commerce, security and analytics platforms, remain our property and are licensed to you for the duration of your subscription.

Open-source components remain under their own licences.

7. Client responsibilities

You confirm that content, data and materials you give us are lawful and that you hold the rights to them. You are responsible for the accuracy of business rules you specify, for obtaining any consents needed to process the personal information you send us, and for keeping your own account credentials secure.

8. Acceptable use

You may not use our website, chat threads or products to send unlawful, misleading or unsolicited bulk communications, to infringe the rights of others, to attempt unauthorised access, or to interfere with the availability of our services. We may suspend access where use of this kind is detected.

9. Confidentiality

Each of us will keep the other's non-public commercial and technical information confidential and use it only for the engagement. This obligation survives the end of the engagement.

10. Warranty and support

We warrant that work is performed with professional skill and care. Defects in delivered functionality reported within 30 days of release are corrected at no charge. Ongoing maintenance, monitoring, feature work and third-party changes are covered by a separate support arrangement.

11. Availability and third parties

We aim for high availability on services we host, but no service is uninterrupted. Where your product depends on third parties such as payment providers, network operators, mapping or cloud vendors, their outages, pricing and policy changes are outside our control.

12. Liability

Neither party is liable for indirect or consequential loss, including lost profit, revenue or data, arising from an engagement. Our total liability in connection with an engagement is limited to the fees you paid us for the affected work in the preceding twelve months. Nothing here excludes liability that cannot lawfully be excluded.

13. Termination

Either party may end an engagement with 30 days' written notice. On termination you pay for work completed and committed third-party costs, and we hand over deliverables, credentials and documentation for paid work. Subscriptions may be cancelled before the next billing date.

14. Portfolio and reference

We may reference completed work and name the product publicly unless you ask us in writing not to. Confidential details, data and metrics are never published without your approval.

15. Governing law

These terms are governed by the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts. We will attempt to resolve any dispute in good faith through discussion before taking formal steps.

16. Contact

Dondazul Applications, 8 West Road South, Morningside, Johannesburg, Gauteng, 2057, South Africa. Email kelvin.Adenekan@dondazulapps.dev or open a thread on our contact page.