Refund Policy

1. Scope

This policy applies to all software and website development services provided by Dondazul Applications, a subsidiary of DON DAZUL PRODUCTIONS PTY LTD, to clients in South Africa, Nigeria and elsewhere. By approving a proposal, paying a deposit or otherwise engaging the studio, the client acknowledges and agrees to the terms set out here.

Where a signed statement of work or product agreement exists, that document takes precedence over this policy for the work it covers.

2. Deposits and milestone payments

A non-refundable deposit is required to commence work and secures the allocation of engineering and design resources. Subsequent milestone payments become due upon completion and client approval of each defined phase.

Once a milestone is approved and payment is made, the amount is non-refundable, regardless of any later change in the client's requirements or circumstances.

3. Client cancellation

If the client elects to cancel a project after the deposit has been paid and work has commenced, all fees paid to date — including the deposit and any approved milestone payments — are forfeited.

Cancellation notice must be provided in writing to kelvin.Adenekan@dondazulapps.dev. The studio will cease active work upon receipt of such notice, and no further invoices will be issued unless work in progress has already been performed.

4. Exceptions

The studio will consider a refund or credit only in the event of a material breach by Dondazul Applications, defined as a failure to deliver the agreed-upon functionality after all reasonable efforts to cure have been exhausted, or a demonstrable violation of the service specifications that renders the deliverables unusable for their intended purpose.

Any claim under this exception must be substantiated with detailed written evidence and submitted within thirty (30) days of the alleged breach.

5. Dispute resolution

The client should first raise any dispute concerning fees or performance by contacting the studio at kelvin.Adenekan@dondazulapps.dev. If the matter is not resolved within ten (10) business days, either party may pursue mediation in accordance with the rules of a mutually agreed-upon mediation centre located in either Johannesburg or Lagos.

Should mediation fail, the dispute may be submitted to the courts having jurisdiction over the client's place of residence or the studio's principal office, as appropriate.

6. Governing law

This policy is governed by the substantive laws of the Republic of South Africa and, where applicable, the laws of Nigeria, without regard to their conflict-of-law principles.

7. Contact details

For inquiries, notices or dispute notifications related to this Refund Policy, please contact us at kelvin.Adenekan@dondazulapps.dev or through the contact thread on this site.